Privacy Policy

Gateway Stays Solutions is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy outlines how we collect, use, and disclose information gathered through our online platform, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Information We Collect

We collect information to provide and improve our services and to operate our business. The types of information we collect may include:

Personal Identification Information: Information that can be used to identify you directly or indirectly, such as your name, postal address, and contact details provided when you register for an account, request information, or use specific features of our service.
Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
Service Data: Information generated through your use of our services, such as property details, booking information, channel management data, communication logs, and performance metrics, as relevant to the functionality of our Property Management System (PMS) Integration, Channel Management Software, Multi-Platform Listing Synchronization, Dynamic Pricing Tools, Automated Guest Communication, Direct Booking Website Integration, and Performance Analytics & Reporting features.

How We Collect Information

We collect information in several ways:

Directly from you: When you provide it to us voluntarily through forms, registrations, communications, or your use of our services.
Automatically: As you navigate through our site or use our services, certain information is collected automatically through technologies such as cookies, log files, and analytics tools.
From third parties: We may receive information from third-party services integrated with our platform, or from business partners, subject to their privacy policies and applicable law.

Use of Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our services;
Process transactions and manage your account;
Improve, personalize, and expand our services;
Understand and analyze how you use our site and services;
Develop new products, services, features, and functionality;
Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to our services, and for marketing and promotional purposes;
Send you emails or other communications, where permitted;
Find and prevent fraud and other illegal activities;
Comply with legal obligations.

Legal Basis for Processing (for GDPR purposes)

We process personal data based on the following legal grounds:

Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services, marketing, and fraud prevention, provided these interests are not overridden by your data protection rights.
Consent: Where required by law, we rely on your consent to process certain types of personal data.
Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

Sharing and Disclosure of Information

We may share your information with third parties in the following circumstances:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. This includes services such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
To Comply with Laws: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
To Protect Our Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, for as long as your account is active, or as needed to provide you services. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

The right to access: You have the right to request copies of your personal information.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal information under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the physical address provided below. We may need to verify your identity before responding to your request.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is addressed in our Cookie Policy, which is incorporated into this Privacy Policy by reference.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

Gateway Stays Solutions
4800 Millenia Blvd, Suite 300,
Orlando, Florida, 32839,
United States