Support Hub - Gateway Stays Solutions

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Your Success is Our Priority

At Gateway Stays Solutions, we understand that navigating the complexities of property management requires reliable tools and, more importantly, exceptional support. Our support hub is designed to be your go-to resource, empowering you with the knowledge and assistance needed to thrive in the short-term rental market. We believe that providing outstanding service is not just about fixing problems, but about enabling your growth and maximizing your efficiency.

Our dedicated team is composed of experienced professionals who are intimately familiar with the challenges property managers face daily. From integrating new channels to managing complex bookings, our experts are here to offer clear, actionable guidance. We are constantly updating our resources to reflect the latest platform features and industry best practices, ensuring you always have access to the most current information.

Beyond providing solutions, we aim to build a partnership. We listen to your feedback, understand your unique operational needs, and work collaboratively to ensure Gateway Stays Solutions helps you achieve your business objectives. Whether you're a seasoned manager or just starting out, trust our support team to be a steadfast partner in your journey towards seamless property management and increased profitability. Your success is the ultimate measure of our support.

Browse Support Topics

Onboarding & Setup

Getting started with a new platform can feel daunting, but our comprehensive onboarding guides make the process smooth and intuitive. Find step-by-step instructions for initial setup, profile configuration, and linking your first properties. We cover everything you need to know to launch successfully and quickly.

Explore Guides & Resources →

Channel Management

Master the complexities of online distribution. This section provides detailed support for connecting, configuring, and optimizing your listings across various booking channels like Airbnb, Booking.com, Vrbo, and more. Learn best practices for synchronization, rate management, and maximizing visibility.

Learn About Channels →

PMS Integration

Seamless integration with your existing Property Management System is crucial for efficiency. Our guides walk you through the connection process with compatible PMS providers, troubleshoot common issues, and explain how data flows between systems for a unified operational view.

View Integration Help →

Billing & Account

Manage your subscription, view invoices, update payment methods, and adjust account settings with ease. This area provides clear instructions for all administrative tasks related to your Gateway Stays Solutions account. If you need assistance, direct contact options are available.

Manage Account or Contact →

Technical Troubleshooting

Encountering a technical issue? This section offers solutions for common errors, software performance tips, and guidance on diagnosing problems. Find answers to questions about system requirements, connectivity issues, and steps to resolve technical glitches quickly.

Troubleshooting Guides →

Features & Usage

Unlock the full potential of the Gateway Stays Solutions platform by exploring detailed explanations of each feature. Learn how to use advanced tools for pricing, guest communication, reporting, and more. Discover tips and tricks to leverage features for maximum operational benefit.

Explore Features →

Popular Questions

Connecting a new booking channel is a core function designed for simplicity, but involves several critical steps to ensure accurate synchronization. You'll need to navigate to the 'Channel Integrations' section within your Gateway Stays Solutions dashboard. From there, select the specific channel you wish to connect (e.g., Airbnb, Booking.com). Follow the on-screen prompts which will typically involve authorizing access between our platform and the channel's API, mapping your properties and room types correctly, and configuring settings related to pricing, availability, and content synchronization. Detailed, step-by-step guides complete with screenshots and troubleshooting tips are readily available in our Channel Management guide located within the resources section. We recommend reviewing the specific guide for your chosen channel before beginning the process to ensure a smooth setup.

Gateway Stays Solutions is built with flexibility and broad compatibility in mind, recognizing the diverse ecosystem of Property Management Systems used by managers today. We integrate with a wide range of leading PMS providers to ensure seamless data flow between your primary management tool and our channel manager. Compatibility depends on the specific APIs and data structures supported by both systems. While we strive for the widest possible integration, it's essential to verify compatibility for your particular PMS version and setup. You can find an up-to-date, comprehensive list of all currently compatible PMS systems, along with specific version requirements and integration instructions, within the 'PMS Integration' section of our resources section. If your specific PMS is not listed, please contact our support team – we are continually working on expanding our integration partnerships.

Managing your billing details and subscription is designed to be straightforward within your account portal. To update your billing information, such as credit card details or billing address, simply log in to your Gateway Stays Solutions account and navigate to the 'Account Settings' or 'Billing' section. Here, you should find options to view your current subscription plan, access past invoices, and securely update your payment methods. We use industry-standard encryption to protect your financial data. If you encounter any issues accessing this section, have questions about your subscription, need assistance with a specific invoice, or wish to discuss changing your plan, our billing support team is ready to help. You can find direct contact options in the contact section below.

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Explore Our Resources

Access our extensive collection of self-help resources designed to make you an expert user of the Gateway Stays Solutions platform. Our knowledge base is a living library, constantly updated with detailed articles covering every aspect of our software, from basic setup to advanced feature utilization. Whether you prefer reading guides, watching video tutorials, or diving into technical documentation, you'll find valuable information here to enhance your workflow and troubleshoot independently.

Knowledge Base Articles →
Browse articles covering topics, troubleshooting tips, and best practices.
Video Tutorials →
Watch step-by-step video guides for visual learning on key features.
API Documentation →
Technical documentation for developers integrating with our API.
Download User Guide PDF →
A comprehensive PDF guide for offline reference.

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System Status

Current Status: All systems operational.

We continuously monitor our systems to ensure maximum uptime and performance for your property management operations. This section provides real-time updates on our service status and any planned maintenance.

Recent Announcements

October 27, 2023: Scheduled maintenance is planned for Saturday, October 28th, between 2:00 AM and 4:00 AM EST. During this period, some platform features may be temporarily unavailable. We appreciate your understanding as we perform necessary upgrades to enhance system reliability and performance.
October 20, 2023: Exciting news! We've successfully integrated several new channel partners this week. Property managers can now expand their distribution reach further. Check the Channel Management section or Resources for details on connecting these new channels.

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Need More Help? Get In Touch.

Submit a Support Ticket

For non-urgent inquiries, detailed problems, or feature requests, submitting a support ticket is the most efficient way to get assistance. Please provide as much detail as possible regarding your issue, including steps to reproduce it, relevant property IDs, booking references, and screenshots if applicable. Our team monitors tickets diligently and will respond promptly during business hours.

Other Ways to Contact

We offer multiple channels for support, depending on your urgency and preference. Choose the method that best suits your needs:

Phone: (407) 678-9012 For urgent issues requiring immediate assistance.
Email: info@ For general inquiries or submitting detailed information.
Live Chat: Available during business hours Get quick answers from a support representative in real-time.